Shipping and Returns

Please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays.

 

All orders received before 12 noon will be processed and dispatched within 48 hours.  Items in the sale can take up to 72 hours to be processed and dispatched.

 

INTERNATIONAL SHIPMENTS

 

For any orders to destinations outside of the EU the recipient is liable for any and all import duties, customs and local sales taxes levied by the country that you are shipping to.

 

Payment of the above is required in order to release your order from customs.

 

Lot78 works closely with our shipping partners to minimize any potential custom delays to our international customers.

 

Shipments in the EU are charged £14.99.

Global shipments out of the EU are charged £24.99 per shipment.

 

DOMESTIC (UK) SHIPMENTS

 

Free shipping and returns on all orders over £150. 

Orders under £150 will be charged £5 per shipment.

 

* Please note there are no free returns on 'sale items'.

 

RETURNS AND POLICY

 

UK and International

 

We are happy to accept returns in line with the Distance Selling Regulations (2000) where the consumer is able to return the goods within 28 days of receipt for a refund or exchange.

 

In the case of a return being made outside of the Distance Selling Regualtion (2000) we will honor a refund within 14 days and refund the cost of purchase only.  This includes sales items.

 

As part of the terms of return all product should be returned in original condition including hangtags, and labeling.  Damage to product will annul all rights of return.

 

The goods are the sole responsibility of the consumer until they reach our premises with all returns costs absorbed by the consumer.  The responsibility for return conditions is solely the responsibility of the consumer.  Lot78 will not take on any responsibility for any items that are returned to us in error.

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